What are the rules for service dogs in hotels and lodging?

Service dogs are highly trained animals that assist individuals with disabilities, and they are protected under the Americans with Disabilities Act (ADA) in the United States. This means that hotels and lodging establishments are required to accommodate service dogs, even if they have a no-pet policy. Here is a detailed explanation of the rules and considerations for service dogs in hotels and lodging.

1. Legal Rights and Definitions
Under the ADA, a service dog is defined as a dog that is individually trained to perform tasks or work for a person with a disability. This includes physical, sensory, psychiatric, intellectual, or other mental disabilities. Emotional support animals, therapy animals, and pets are not considered service animals under the ADA and do not have the same legal protections.

Hotels and lodging establishments must allow service dogs to accompany their handlers in all areas where the public is allowed, including guest rooms, dining areas, and common spaces. They cannot charge extra fees or deposits for service dogs, and they cannot require documentation or proof of the dog's training or certification.

2. Hotel Policies and Procedures
While hotels must accommodate service dogs, they can ask two specific questions to determine if the dog is a service animal: 1) Is the dog a service animal required because of a disability? and 2) What work or task has the dog been trained to perform? They cannot ask about the nature of the person's disability or demand to see the dog perform its tasks.

Hotels may also require that the service dog be under control at all times, either through a leash, harness, or voice commands. If the dog is out of control and the handler does not take effective action to manage it, the hotel may ask the handler to remove the dog from the premises.

3. Practical Tips for Traveling with a Service Dog
When traveling with a service dog, it is important to plan ahead. Contact the hotel in advance to inform them that you will be bringing a service dog. This can help avoid misunderstandings and ensure that the staff is prepared to accommodate your needs.

Pack all necessary supplies for your service dog, including food, water, bowls, medications, and any equipment the dog uses. Bring documentation of your dog's vaccinations and health records, even though hotels are not legally allowed to require this information. This can be helpful in case of emergencies or if you encounter any issues during your stay.

4. Potential Risks and Concerns
One concern for hotels is the potential for damage caused by a service dog. While service dogs are typically well-trained, accidents can happen. Hotels cannot charge a cleaning fee or deposit for service dogs, but they can charge for any actual damage caused by the dog.

Another concern is allergies or fear of dogs among other guests. Hotels must balance the rights of the service dog handler with the comfort of other guests. They may offer to move the service dog handler to a different room or area of the hotel to minimize conflicts.

5. Long-Term Care and Prevention
For service dog handlers, it is important to maintain the dog's training and health to ensure it can perform its tasks effectively. Regular veterinary check-ups, grooming, and ongoing training are essential. This not only benefits the handler but also helps prevent issues that could arise during travel or stays in public accommodations.

6. When to Seek Professional Help
If you encounter any issues with a hotel or lodging establishment regarding your service dog, it may be helpful to contact a legal professional or an advocacy organization for assistance. The ADA provides clear guidelines, and any violations of these guidelines can be reported to the Department of Justice.

In summary, service dogs are protected under the ADA, and hotels must accommodate them without charging extra fees or requiring documentation. Handlers should plan ahead, maintain their dog's training and health, and be prepared to address any concerns that may arise. By understanding and following these rules, both service dog handlers and hotel staff can ensure a positive experience for everyone involved.