What are the duties of a dog kennel manager?

A dog kennel manager is responsible for overseeing the daily operations of a kennel facility, ensuring the health, safety, and well-being of the dogs in their care. This role requires a combination of administrative, managerial, and hands-on animal care skills. Below is a detailed breakdown of the duties and responsibilities of a dog kennel manager.

1. Daily Operations Management
The kennel manager is responsible for the overall functioning of the facility. This includes scheduling staff, managing budgets, and ensuring that the kennel complies with local, state, and federal regulations. They must also maintain accurate records of all dogs in their care, including medical histories, feeding schedules, and any special needs.

2. Animal Care and Welfare
Ensuring the health and well-being of the dogs is a primary duty. This involves monitoring the dogs for signs of illness or distress, administering medications as prescribed by a veterinarian, and providing proper nutrition. The manager must also ensure that all dogs receive adequate exercise and socialization. Regular cleaning and sanitizing of kennels and common areas are essential to prevent the spread of disease.

3. Staff Supervision and Training
A kennel manager oversees the staff, which may include kennel attendants, groomers, and trainers. They are responsible for hiring, training, and evaluating staff performance. Providing ongoing education and training on animal care, safety protocols, and customer service is crucial. The manager must also address any staff issues or conflicts that arise.

4. Customer Service
Interacting with clients is a significant part of the job. The manager must communicate effectively with dog owners, providing updates on their pets' well-being and addressing any concerns. They should also handle inquiries, bookings, and payments. Building a positive relationship with clients is essential for the kennel's reputation and success.

5. Health and Safety Compliance
The kennel manager must ensure that the facility adheres to all health and safety regulations. This includes maintaining proper vaccination records for all dogs, implementing quarantine procedures for new or sick animals, and ensuring that the facility is free from hazards. Regular inspections and audits may be required to maintain compliance.

6. Emergency Preparedness
Being prepared for emergencies is critical. The manager should have a plan in place for situations such as natural disasters, fires, or medical emergencies. This includes having emergency contact information for veterinarians and local authorities, as well as ensuring that staff are trained in first aid and CPR for animals.

7. Marketing and Business Development
In some cases, the kennel manager may also be responsible for marketing the facility to attract new clients. This could involve managing social media accounts, creating promotional materials, and organizing events or open houses. They may also explore opportunities for business growth, such as offering additional services like grooming or training.

8. Financial Management
Managing the kennel's finances is another key responsibility. This includes budgeting, tracking expenses, and ensuring that the facility operates within its financial means. The manager may also be responsible for setting prices for services and handling payroll for staff.

9. Continuous Improvement
A good kennel manager is always looking for ways to improve the facility and the care provided to the dogs. This could involve staying updated on the latest advancements in animal care, attending industry conferences, and seeking feedback from clients and staff. Implementing new practices or technologies that enhance the dogs' well-being and the efficiency of the kennel is essential.

10. When to Seek Professional Help
If the kennel manager encounters situations beyond their expertise, such as severe medical issues or behavioral problems, they should seek assistance from a veterinarian or a professional dog behaviorist. It's important to recognize the limits of one's knowledge and to prioritize the dogs' health and safety above all else.

In summary, a dog kennel manager plays a multifaceted role that requires a deep understanding of animal care, strong leadership skills, and excellent organizational abilities. By ensuring the smooth operation of the kennel and the well-being of the dogs, they contribute significantly to the success of the facility and the satisfaction of its clients.